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Customer Service

30 Day Money Back Guarantee

Magento is a very versatile, and complex application.
Many 3rd party modules exist to enhance magento's functionality, and sometimes those modules clash, to be come incompatible.
It is very rare that any incompatibility cannot be solved, so please contact us to help resolve any such issues.
If you are unlucky enough to have found another 3rd party module to be so badly incompatible with our modules, we offer a 30 Day Money Back guarantee.
We will require to confirm the incompatibility exists.
Unfortunately we cannot refund simply because you changed you mind, thus please be sure that the module is right for your store.
You can conbtact us using sales@proxiblue.com.au if you have any questions regarding module compatibility.
We are not currently aware of any other moudles that make our's unuseable.
Our modules are specifically written, adhereing to coding standards, to limit this type of incompatibility.

Payment

We prefer Pin Payments as our main payment provider.

We also use PayPal 
You do not require a paypal account to make a payment 
We do not accept e-cheques.

No credit card information is stored in our database, or enters our servers at any time. 

Support

If you require any assitance, or have a feature request please email support@proxiblue.com.au

Any bugs or feature requests can be placed at http://support.proxiblue.com.au/

Privacy & Security

ProxiBlue respects your privacy.
At no time will any personal details given to any 3rd party.
Your personal information is accessible by ProxiBlue.com.au only.
To safeguard your personal information, we store passwords encrypted.
The database is run on a secure hosted server, and is not accessible externally.
Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.
Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalise your experience of our website.
We do not store any credit card information in our database.